Effective Date: 01-01-2021
At VinanceCoin.com ("we," "our," "us"), we are committed to protecting your privacy and ensuring that your personal data is processed in accordance with applicable laws and regulations. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access or use our peer-to-peer (P2P) cryptocurrency exchange platform.
By accessing or using VinanceCoin.com, you agree to the collection and use of your personal data in accordance with this Privacy Policy.
We may collect the following types of personal information when you use the Platform:
Full Name
Email Address
Phone Number
Date of Birth
Government-issued Identification (for KYC/AML purposes)
Proof of Address (e.g., utility bill, bank statement)
Selfie or Video Verification (for KYC compliance)
Trade History: Information related to your buy and sell transactions, including trade dates, prices, amounts, and the cryptocurrencies involved.
Payment Information: Payment methods used (bank accounts, payment processors), transaction reference numbers, and transaction dates.
Escrow Data: Details of any cryptocurrency held in escrow during P2P transactions.
IP Address
Browser Information
Device Information
Cookies and Tracking Technologies: We use cookies to improve the functionality of the Platform and enhance your user experience. You can adjust your browser settings to manage cookies.
Customer Support Interactions: Any communication with our customer support team, including inquiries, complaints, and feedback.
We use the information we collect for the following purposes:
To verify your identity and ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
To provide and manage your account, including account creation, verification, and maintenance.
To facilitate cryptocurrency trades and the transfer of digital assets.
To hold cryptocurrency in escrow during P2P transactions until both parties confirm the completion of the trade.
To protect your account and our Platform from unauthorized access, fraud, and other malicious activities.
To monitor for suspicious activities and ensure compliance with our terms of service.
To send you transaction notifications, updates about your account, and other service-related information.
To respond to your inquiries, feedback, or complaints through our customer support system.
To comply with legal obligations, including regulatory requirements under KYC/AML laws and any applicable financial regulations.
To cooperate with law enforcement agencies in case of suspected fraud, money laundering, or other illegal activities.
To send you promotional material about products, services, and updates related to our Platform, only if you have opted in to receive such communications.
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
We may share your information with trusted third-party service providers who assist us in the operation of the Platform, including:
Payment processors
KYC/AML verification services
Hosting services
Customer support tools
These third parties are required to protect your data and use it only for the purposes of providing their services to us.
We may disclose your personal information to comply with legal obligations, regulatory requirements, or to respond to lawful requests by public authorities (e.g., a court order, government investigation). We may also share your data if necessary to protect our legal rights, property, or the safety of users or others.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of such changes and ensure that your privacy is protected during the transition.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations, dispute resolution, and enforcement of agreements. The specific retention period may vary depending on the nature of the data and applicable laws.
For example, we will retain KYC data and transaction records for the period required by AML regulations and local financial regulations, which may range from 5 to 10 years.
We take the security of your personal information seriously and implement industry-standard measures to protect it, including:
Encryption: We use SSL/TLS encryption to protect the transmission of sensitive information.
Two-Factor Authentication (2FA): To enhance security, we recommend and provide 2FA for user accounts.
Firewalls and Anti-Malware Protection: Our systems are protected by advanced firewalls, anti-malware, and intrusion detection systems to prevent unauthorized access.
Despite these efforts, no method of electronic storage or transmission is completely secure. Therefore, we cannot guarantee the absolute security of your data. However, we will promptly address any data breaches and notify affected users in accordance with applicable law.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
You have the right to request access to the personal information we hold about you.
You have the right to correct any inaccurate or incomplete personal information we hold about you.
You may request that we delete your personal information, subject to legal and regulatory retention requirements.
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to transfer that data to another service provider.
You may object to the processing of your personal data, particularly if we are processing it for marketing purposes or based on our legitimate interests.
If we rely on your consent for processing your personal information, you have the right to withdraw that consent at any time.
To exercise any of the above rights, please contact us at privacy@vinancecoin.com.
As VinanceCoin.com operates globally, your personal data may be transferred and stored in countries outside your home country. These countries may have different data protection laws than those in your jurisdiction.
We take steps to ensure that your data is adequately protected when transferred internationally, including the use of Standard Contractual Clauses or other legally appropriate safeguards as required under data protection laws like the General Data Protection Regulation (GDPR).
We use cookies and similar technologies (such as web beacons, pixels, and scripts) to enhance your experience on our Platform and to gather usage data. These technologies help us improve the functionality of the Platform, customize content, and analyze how users interact with our services.
You can manage or disable cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of the Platform.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with the updated Effective Date. We recommend that you periodically review this Privacy Policy to stay informed about how we are protecting your personal information.
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us:
Email: privacy@vinancecoin.com
By using VinanceCoin.com, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.